1. Introduction

HAISE.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Account Information

• Email address
• Name (optional)
• Organization name (for tenant accounts)
• Payment information (processed securely via Stripe)

Usage Data

• AI model interactions and token usage
• Feature usage patterns
• Log data (IP address, browser type, access times)

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Platform
• Process transactions and billing
• Track usage for billing purposes
• Improve our services
• Communicate with you about your account
• Ensure platform security

4. Data Sharing

We do not sell your personal information. We may share data with:

• AI Providers: To process your requests (OpenAI, Anthropic, Google, etc.)
• Payment Processors: Stripe for billing
• Service Providers: Hosting and infrastructure partners
• Legal Requirements: When required by law

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Secure data storage
• Access controls and authentication
• Regular security audits

6. Multi-Tenant Data Isolation

HAISE.ai is designed with tenant isolation by default. Your organization's data is logically separated from other tenants, ensuring privacy and security within our multi-tenant architecture.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related inquiries, please contact us through the Platform or email our privacy team.